Refund policy

Refunds & Exchanges

Because many of our offerings are handmade, vintage, estate-sourced, or one of a kind, all sales are considered final unless otherwise stated.

Unfortunately, we cannot accept returns on gift cards.

Please contact us promptly if an item arrives damaged, is materially different from its description, or if you receive the wrong item. This policy does not limit any rights or remedies available under applicable consumer-protection law.

Please contact at crystalchrysalishaus@gmail.com with any questions

Damaged or Missing Shipments

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your order arrives damaged, please contact Crystal Chrysalis Haus promptly and retain the item, shipping container, original packaging materials, and invoice. Photographs of the damaged item and packaging will be required.

When an eligible trackable or insured shipment is involved, Crystal Chrysalis Haus, as the sender, will initiate the claim with Canada Post. Claims and compensation remain subject to Canada Post’s eligibility requirements, investigation, coverage limits, and final decision.

If a tracked shipment appears to be missing, please contact us so that the appropriate inquiry can be initiated with the shipping carrier.